Roulette Forum

AbsoluteZero wrote: ↑Mon Dec 09, 2024 3:19 pm May I have my account reset please?

100fichas wrote: ↑Sun Dec 22, 2024 11:42 pm I was in a very long session with over 9,000 spins, and now I can't access my account anymore. Could you check my account so I can regain access? I don’t want to reset my account balance; I just want to be able to log back in and continue playing without resetting the balance.

100fichas wrote: ↑Thu Dec 26, 2024 3:34 pm The password is not the issue; however, I tried changing it, and it lets me do so without any problem.

The problem is that when I enter the username and password, it just keeps loading and loading, but the page never finishes loading. It's as if it can't find my user profile or there's an issue with the user in the database.

100fichas wrote: ↑Sat Jan 04, 2025 4:45 pm No, the issue is not resolved yet, and I still can’t access my account.

I’ve already tried everything on my side, including clearing the cache and cookies, and I’ve also tried accessing my account from different devices (mobile and desktop) and browsers, but the problem persists.

It seems clear that this is a server-side issue with my account, not something I can fix as a user. I would really appreciate it if you could investigate further. Thank you for your time and assistance!

100fichas wrote: ↑Wed Jan 08, 2025 11:51 pm Yes, now I can log in but the record of the sessions played is not correct.
Only 2 sessions played should appear and many more appear.

WoodHead wrote: ↑Sat Jan 11, 2025 12:47 pm

100fichas wrote: ↑Wed Jan 08, 2025 11:51 pm Yes, now I can log in but the record of the sessions played is not correct.
Only 2 sessions played should appear and many more appear.

Unfortunately, some of your play history data became corrupted in our databases, causing the login issues. I'm afraid we had to delete some of your gameplay history. I apologize for this. We're looking into why this happened.